Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
There is nothing more heartbreaking than dealing with a pet who is struggling with a preventable condition. Behavioural issues can be as serious to a family as a physical disease. Usually, the problem is a miscommunication between what the owner is trying to teach and what their dog is perceiving. Some pets truly have a disease that needs medical intervention. The solution begins with a veterinarian consultation and physical examination.
How can behavioural counselling help my dog’s behaviour?
The greatest benefit to behavioural counselling is the improvement in your relationship with your dog. This change may be a simple as less begging at the table to addressing serious anxiety disorders. Counselling also reviews any medical issues that may be presenting as behavioural problems such as diabetes or adrenal disease.
What happens at the initial dog counselling meeting?
The initial counselling session is used to review the owner’s concerns and examine their pet. As in any hospital, we want to ensure there is no underlying medical concern, so we may discuss some testing options as well. For example, arthritic dogs may start compulsively licking, diabetics may start breaking into the garbage or urinating inappropriately, etc. Once we have determined the primary issue affecting your dog, we discuss changes in our routine that may alter the unwanted behaviour. Occasionally, medications may be prescribed to aid in the retraining process. And like any therapy, communication and rechecks are used to make adjustments to our plan.
Will my pet insurance policy cover the cost of dog behaviour counselling?
Coverage is based on your pet’s insurance type/level. Each company offers different services, as well as different coverage amounts. The majority of providers will answer questions on your level of care.
What can I expect after the consultation?
After the consultation, there will often be a variety of exercises or resources for you to consider. What really happens after the appointment is the start of a long journey; the more practice and repetition in training the better your results.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 15, 2020 some restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
- Monday to Friday: 8:00 am - 6:00 pm
- Saturday: 8:00 am - 2:00 pm - Sunday: CLOSED
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!